Consultations
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How does an online consultation work?
Simply select your chosen treatment and complete our confidential online medical questionnaire. One of our qualified independent prescribers will review your consultation to determine whether the requested treatment is safe and appropriate for you.
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Do I need to speak to a doctor?
Not usually. Most treatments can be assessed through our secure online consultation. If we need any additional information, a member of our clinical team will contact you before making a prescribing decision.
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Does completing a consultation guarantee treatment?
No. Every consultation is reviewed individually by one of our clinicians. Treatment will only be prescribed if it is considered safe, clinically appropriate and in your best interests.
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How long does it take for my consultation to be reviewed?
We aim to review consultations as quickly as possible during our opening hours. If additional information is required, this may slightly delay the review process.
Prescriptions & Medicines
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Who prescribes my medication?
Where appropriate, medicines are prescribed by UK-registered Independent Prescribers following a clinical assessment.
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Are your medicines genuine?
Yes. All medicines supplied by FastHeal Online Pharmacy are sourced from licensed UK wholesalers and manufacturers and are dispensed by qualified pharmacy professionals.
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Can I request any medicine?
Treatments can only be supplied where they are clinically appropriate. Our clinicians may recommend an alternative treatment or advise you to seek further medical advice if necessary.
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Is my information confidential?
Yes. Your personal and medical information is handled securely and confidentially in accordance with UK data protection legislation.
Delivery
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How will my order be delivered?
Orders are securely packaged and dispatched using Royal Mail Tracked delivery services.
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Is the packaging discreet?
Yes. All orders are sent in plain, discreet packaging with no indication of the contents.
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Can I track my order?
Yes. Once your order has been dispatched, you'll receive tracking details so you can monitor your delivery.
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How long does delivery take?
Delivery times depend on the delivery option selected at checkout. Estimated delivery times are displayed before payment and in your dispatch confirmation email.
Safety
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What if the treatment isn't suitable for me?
If our clinician believes your requested treatment isn't appropriate, we won't prescribe it. Where possible, we'll explain why and may recommend an alternative treatment or advise you to speak with your GP or another healthcare professional.
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What should I do if I experience side effects?
Please read the Patient Information Leaflet supplied with your medicine before taking it. If you experience side effects or have concerns about your treatment, seek appropriate medical advice. Serious reactions require immediate medical attention.
